Return and Refund Policy
Enjoy shopping with the following return policy features:
- You have 14
days to return the products sold after receipt Shipping cost will be added
through the returns in your customer account or by calling customer service
number (+201115885050) or via email contact@edlvi.com.
- If the item have a defective, does not work
properly, does not match the description of the site, is fake, or was received
damaged as a result of transportation and shipment, you have the right to
return it within 30 days from the
date of receipt for free, and the value of the item will be refunded to you
within a maximum period of 14
working days.
- When returning the product, make sure that
all the accessories and labels for the order are in their proper condition and
that the product is in its original package in the correct condition in which
it was received and that the package is closed by the factory sealed (in the case of replacement within 14 days)
as well as the inclusions in the offers such as included gifts with the
products or Exceptional accessories. If you create a password for the device
that you want to retrieve, please make sure to remove it, otherwise the request
will not be completed correctly for products that show manufacturing defects
within 30 days of purchase and
applies if they are returned and received with all the inclusions, as well as
the inclusions in the offers such as included gifts with the products or
Exceptional accessories labels and packaging of the device in its receiving
conditions.
Some products cannot be returned, and they are:
- Damaged Products (excluding transportation damage).
- Products that are not in their original packaging.
- Products that do not include all accessories.
- Unsealed products from the following product groups.